POLICIES

COVID-19

All practitioners, staff and guests are required to wear masks at all times.

Payment

Services MUST be paid via Card; No Exceptions. Only Cash and Cash App is
Acceptable for Gratuity; not for services.

Late Cancellation Fee

Less than 12-hour cancellation will be charged a $15.00 fee if you do not reschedule
for within a 7 day period of your existing appointment.

No Call/No Show

No call/ no shows will be charged 100% or $65 of their allotted appointment time,
whichever one is lesser. If there is a deposit on file, the card which gave the deposit
will be charged for the remainder. If there is not, and you are a return customer, the
last card on file will be charged. If there is no card on file and no deposit was left, the
customer will be charged $15 No show fee when they call/choose to rebook in the
future. There is a 10 minute grace period for all appointments. After the 11th minute, your 
appointment will be cancelled or rescheduled to prioritize the next customer. What constitutes as a no call no show?

Reminders
As a courtesy, we do call, text and/or email to confirm the date and time at least 24
hours prior to your appointment. If we are unable to reach you and only leave a
message, or cannot reach you at all, please understand that it is your responsibility to
remember your appointment dates and times in order to avoid missed
appointments and cancellation fees. You are always welcome to call and double
check any appointments if you’re unsure.

No Additional Guests

To ensure all practitioner and guest privacy, only one client is allowed in the treatment room at all times. Guests not being serviced must wait outside.

 

Refunds

No refunds of products are permitted. Issues with the cost or type of service must be communicated at the time of service, and before it is started and completed.

Refunds for cancelled/rescheduled appointments will be made within  30 days of the appointment with an emailed request. To request a refund for a cancelled appointment email info@velvetwaxandbeauty.com with your full name and email.